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Freqently Asked Questions

Here are the most frequently asked questions, if you're looking to find out something, then most likely it's on this page. If not then please contact us.

How will I be paid for my vehicle?

The most secure and convenient way to pay you for your vehicle is with an electronic bank transfer directly into your bank account. This service is completely free to you and in almost all cases we can make the electronic transfer whilst the collection driver is at your agreed collection address. You will receive an e-mail from your own bank confirming that the payment has been made.

If you would prefer to receive a cheque just let us know and we can arrange this.

Why can't I have cash for my car?

For security reasons it is simply not safe or practical for our collection team to carry large quantities of cash.

I cannot find my car on the website?

We will buy almost all makes and models, however there are some restrictions on the age of vehicles that we will purchase (up to 5 years old only).

Should you have a vehicle that does not appear on our website, please contact us.

What happens if I miss a scratch or dent?

Our valuation is based on the description that you provide. Once you have decided to sell your vehicle a member of our team will contact you to confirm the information you have given us. If your appraisal does not match the condition of your vehicle upon collection we may have to revalue your car accordingly. If there is a decrease in the value of your car, this ammount will either be deducted from the balance that we transfer into your bank account or if you have opted for a cheque on collection we will ask you to pay the reduction via credit or debit card.

Remember, we want to buy your car-we will be as fair as possible..

What happens if I have outstanding finance on my car?

We will settle any outstanding finance on your vehicle as part of the transaction. Due to ‘Data protection’ laws you may have to obtain your settlement in writing on our behalf.

If you wish to settle the finance yourself we will need written confirmation of payment from your finance company prior to us paying for and collecting the car.

If you owe more on your finance than the sale price of the car you will need to pay us the balance prior to us collecting the car.

I do not have a V5 registration document?

For us to buy your car, we will need your original V5 document (the car must be registered in your own name and address).

If you do not have a V5 document you can obtain one by filling in a form V62 which are available to download from the DVLA or alternatively you can pick one up at the post office.

You will need to send this form and the appropriate fee to DVLA, Swansea, SA99 1AR.

A new document will be issued to you within 3-4 weeks. We would be unable to proceed with the transaction until you have this document and potentially we may need to revaluate your price due to the time delay.

How do you value my car?

Your price is calculated automatically when you submit your car details. The price is calculated using the industries standard car valuation methods taking into account make, model, age mileage and overall condition.

We genuinely want to buy your car and it is for this reason that we have developed a car valuation system that generates the best possible price that we can offer.

Our valuations are both accurate and fair but they are based on the information that you have provided. Please ensure that the information you have provided about your car is both honest and accurate to ensure the transaction is as straight forward as possible.

Will you buy an imported car?

We will consider all vehicles providing that they are less than 8 years old. The specifications on some imported vehicles can vary and are often different to those on UK registered cars. We are one of the only UK car buying companies that will buy European imports, we will value cars according to their exact specification, please contact our valuation team for an accurate offer.

Would I be better part-exchanging my car?

There are certain benefits in selling your car to us rather than part-exchanging. Dealers will often offer what seems to be a ‘very good’ part-exchange price to persuade you to buy a potentially over priced new or used car.

In our experience the most effective way to negotiate at any car dealership is to have hard cash available to bargain with.

You should always remember to consider the overall cost of changing your car, selling your car to us can put you in a very strong position when negotiating a price for your next one.

What about when I recommend you to others?

We have always found the best way of acquiring new customers is through recommendation. We want you to tell all your friends about us and we would also like to give you something back. After you have sold your car to us we will provide you with a unique voucher for you to give to your friends and family. All they need to do is provide this voucher when they sell their car to us and as a ‘thank you’ we’ll give you a cheque for £50!

For cars up to 5 years old

Registration:

Mileage:

 

Enter your registration and mileage to get your FREE, instant, no obligation valuation.

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Call us on:
0845 1291977

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4 simple steps!!

• Step 1 Enter your REGISTRATION NUMBER and MILEAGE
• Step 2 Tell us about your car
• Step 3 Get your free valuation
• Step 4 Receive our offer and sell your car

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